Samsung Pakistan, being the leader of Innovation has now collaborated
with U-fone, one of the leading and fastest growing telecom operators in
Pakistan, to establish a state-of-the-art call-center to facilitate its
customers throughout Pakistan, with a Toll-Free number to ensure quick and
simplified responses to its customer enquiries and to deliver a world-class
customer services experience. The new facility was inaugurated by the Managing
Director of Samsung Pakistan
– Mr. J. H. Lee and Mr. Ahmad Kamal, Chief Officer Customer Operations Ufone in
Lahore
On the occasion, the MD Samsung stated that; “The call-center facility is designed to enhance the brand’s accessibility, through the use of advanced technologies. The customers can now instantly indulge in direct conversation with Samsung to convey their enquiries and expectations from the brand and its products. It will add great value to Samsung’s innovative products and quality performance, thus empowering the customers to enjoy the latest in telecommunication technologies and perpetual connectivity, on-the-go”. The cutting-edge call center will be exclusively operated by Ufone as Ufone have insourced Samsung call center. As contact center service provider, Samsung, to deliver superior customer-care, through a Toll-Free helpline number for Samsung customers. He further said, “We are launching this new mode of consumer access to revolutionize the customers’ experience in
Regarding this new development, Chief Officer Customer Operations at Ufone said, “Ufone believes in innovation, development and new collaborations, which is reflected in this new agreement with a global leader in electronics; Samsung. Now, Samsung would be able to benefit from Ufone’s extensive experience in customer care, giving it satisfied customers, further enhancing its image.
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